Privacy Policy
Last updated: November 13, 2025
ChickenScale ("we," "our," "us") provides hardware and software solutions for automated chicken weighing, device management, data analytics, and related services. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our devices, subscribe to SMS alerts, or use any of our services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1.1 Information You Provide to Us
- Name, email address, phone number, password
- Farm or operational details
- Device configuration and metadata
- SMS consent information (date, time, IP address, consent text)
- Payment information (processed by a third-party provider)
1.2 Information Automatically Collected
- Weight readings, images (if enabled), timestamps, environmental sensor data
- Device identifiers and diagnostics
- Website usage analytics (pages viewed, actions taken, cookies, and tracking info)
1.3 Information from Third Parties
- Authentication providers
- Analytics and infrastructure partners
- Messaging and telecom partners
We use your information to:
- Provide and improve ChickenScale services
- Deliver alerts and notifications
- Maintain system performance and security
- Process payments
- Communicate with you about your account
- Comply with legal obligations
We may also use aggregated or anonymized data for analytics and research.
3.1 Types of Messages
- Device weight readings
- Device uptime/status notifications
- Setup confirmations and account security alerts
- System warnings or operational notifications
3.2 Frequency
Message frequency varies based on device activity and your configuration.
3.3 Charges
Message & data rates may apply.
3.4 Opt-Out
- Reply STOP at any time to unsubscribe.
- Reply HELP for help or contact support@chickenscale.com.
3.5 Mobile Data Sharing Restrictions (10DLC Required Language)
We do not:
- Sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes.
We may:
- Share your phone number with vendors solely to deliver messaging services (e.g., Twilio, wireless carriers).
- These vendors must protect your data and may not use it for their own marketing.
3.6 Retention
We retain SMS consent details as long as necessary to comply with messaging and carrier requirements.
We may share information with:
- Cloud hosting / infrastructure partners
- Messaging platforms and carriers
- Analytics and error-monitoring services
- Payment processors
- Legal authorities when required
We do not sell your data.
We use reasonable administrative, technical, and physical safeguards to protect your data. While we strive to protect your information, no method is 100% secure.
We keep your personal information only as long as needed to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion
- Withdraw consent
Requests can be sent to support@chickenscale.com.
We may use cookies, tags, and similar technologies to:
- Maintain session state
- Improve website usability
- Conduct analytics
You may disable cookies in your browser.
Our services are intended for adults. We do not knowingly collect data from children under 18.
Data may be processed in the United States or other regions where our providers operate.
We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date.
If you have questions about this Privacy Policy or your data, contact us at:
ChickenScale
Email: support@chickenscale.com
Website: https://chickenscale.com
SMS Terms & Conditions
Required for 10DLC Compliance
Last updated: November 13, 2025
These SMS Terms & Conditions ("SMS Terms") govern your use of ChickenScale's SMS messaging services.
ChickenScale may send SMS messages related to:
- Device weight readings
- System notifications
- Setup confirmations
- Account alerts
- Security or operational messages
These messages are transactional and informational, not promotional.
By providing your phone number and opting in (via website checkbox or by texting a keyword), you consent to receiving SMS messages from ChickenScale.
You may opt out at any time by replying:
- STOP — unsubscribes you from all ChickenScale SMS messages.
- HELP — returns help information.
After unsubscribing, you will not receive further messages unless you opt in again.
Message frequency varies by device activity and account settings.
Message & data rates may apply. You are responsible for any charges imposed by your mobile carrier.
For support, email support@chickenscale.com.
Your mobile number and SMS consent data:
- Are used only for delivering SMS alerts
- Are not shared with third parties for marketing or promotional purposes
- May be shared with vendors such as Twilio solely to deliver messages
- Are stored securely following industry best practices
See our full Privacy Policy above for additional information.
You must be at least 18 years old and a resident of a supported region.
Wireless carriers are not liable for delayed or undelivered messages.
We may update these SMS Terms occasionally. Updates will be posted to this page with a new "Last updated" date.